Red Cross campaigner updates

Thank you for your work as a Red Cross face to face fundraiser. Together, we raise millions of dollars for New Zealand Red Cross every year, and we couldn't do this without you. This page is a great way for us to share information on what Red Cross is working on, and address some FAQs you may get asked while out on the street.

Mark Rosny from NZRC talking about emergency survival kits

Updated 1 September 2016

This morning on the Paul Henry Show Mark Rosny from New Zealand Red Cross was interviewed about to include in your emergency survival kit.

You can watch the video here: 

Italian Earthquake

Updated 29 August 2016

New Zealand Red Cross launches appeal for Italy

  • On Friday 26 August, an appeal was opened online for the Italian Earthquake.
  • 100% of donations received for the Italian Earthquake appeal will go to helping the Italian Red Cross with the recovery effort.
  • People can make a single, one-off, donation to the Italian Earthquake appeal on our website.  
  • The direct link is: 
  • People are unable to direct their monthly Project Partner donation to this appeal, as those donations go to where the need is greatest.


  • Italian Red Cross are responding with search and rescue teams, ambulances, and supporting survivors.
  • New Zealand Red Cross has not opened an emergency appeal for this disaster and do not yet know if we will. Without an emergency appeal we cannot direct any donated funds to Italy. We only open emergency appeals when the National Society in the affected country asks for help, and if there is enough support from the NZ public for the cause.
  • People can donate to the New Zealand Red Cross Global Disaster Fund which is used to help in situations like this, if help is requested by the National Society in the affected country. We cannot guarantee that the money will go to Italy, but it will be used for global disasters (beyond the Pacific region). The donor will receive a tax deductible receipt from New Zealand Red Cross for their donation. 
  • There is not an option to donate to this online, but a variety of alternate payment options are described here This applies only to one-off donations. 
  • Project Partners cannot specifically direct their support to the global disaster fund.
  • If people want to donate specifically to Italy they can donate directly to Italian Red Cross through Ammado here However, they will not be able to claim the tax back on their donation.

Media advisory - Italy earthquake: Red Cross teams join search for quake survivors

This media advisory is from the IFRC (International Federation of Red Cross and Red Crescent Societies).

Please note the response to this earthquake is being managed by the Italian Red Cross.

Rome/Geneva, 24 August 2016: Search and rescue teams and sniffer dogs from the Italian Red Cross are on the ground following a 6.2 magnitude earthquake in the early hours of the morning today.

The towns of Amatrice, Accumoli and Arquata del Tronto village in central Italy are the worst affected areas.

The Red Cross has also sent 20 ambulances to the affected areas, while local volunteers are on the ground providing support for survivors.

Italian Red Cross spokesman Tommaso Della Longa said: “The pictures that we have received from our colleagues in Amatrice are telling us a terrible story of a town almost completely destroyed.

"Our priority right now is finding survivors.”

Mobile kitchens are also being set up for people who have been forced to leave their homes. A 24-hour emergency control centre has been activated in Rome, while the Red Cross is also working from a mobile operations centre in the quake zone.

More info also available at

Increase to refugee quota

Updated 15 June 2016

Media release: Refugee quota increase a small step in the right direction, but more needs to be done

New Zealand Red Cross says Government’s decision to increase the refugee quota is a step in the right direction, but more needs to be done.

​Tony Paine, New Zealand Red Cross Secretary General, says the increase will save and change the lives of people who desperately need our help, but given the current humanitarian crisis and the outpouring of support from New Zealanders he is surprised that we are not doing more.

"The increase in the quota means 250 more people who face daily risks of violence, starvation, forced migration and who have no access to basic essentials like health care or education will find safety at home in New Zealand.

"In the last year we have been overwhelmed by the generosity of Kiwis wanting to help. We now have waiting lists for people wanting to volunteer and our offices are filled with donated items for new arrivals.

"Employers are reaching out to us realising the incredible contribution people from refugee backgrounds bring. Right now more than 1,100 people from refugee backgrounds in our employment programme are enrolled in study, in work experience or are in jobs.

"All of this suggests that we have what it takes to do more, to save even more lives.

"Today, our focus is on the people we will be welcoming into the community at the end of this week, as we do every two months. We are busy turning houses into homes, looking forward to offering former refugees a true kiwi welcome," Mr Paine says.


New Zealand Red Cross is the primary provider of community refugee resettlement services in Aotearoa.

After spending six weeks at the Mangere Refugee Resettlement Centre, people are supported in the community for up to 12 months by Red Cross.

Resettlement is a life-changing and challenging experience. Refugees arrive in a country where the society, language and culture are often completely different from their own.

Red Cross staff and volunteers provide a community orientation, helping to understand Kiwi culture and navigate systems, and connecting people to services they require.

Red Cross also provides an employment programme to help people from refugee backgrounds plan their employment, training and career goals and ultimately find work in New Zealand. Employment helps people feel empowered and more involved in their new community.

The resettlement programme currently operates in Auckland, Hamilton, Palmerston North, greater Wellington, Nelson and Dunedin.

How Kiwis can help support refugee resettlement in New Zealand:

• Become a refugee support volunteer and help support a new family as they resettle. Opportunities for volunteers in Dunedin will become available in 2016, but for other areas apply at

• Donate small household goods (not furniture, but items like bedding and things for setting up kitchens) that will help turn houses into homes for families resettling in New Zealand. Donations of goods can be made at any New Zealand Red Cross Shop or service centre.

• Donate to support our work with new arrivals in New Zealand, and our work internationally with refugees:

• Give someone from a refugee background a job, a key part of the resettlement process, through the Red Cross's Pathways to Employment programme.

Meals on Wheels

Updated 5 February 2016

As Meals on Wheels has been in the news recently, we have been asked a few questions about our role in the service, the information below explains how it works and what we do.

Our Meals on Wheels service supports the elderly and people with illnesses or disabilities living at home who would otherwise struggle to provide healthy meals for themselves. 

Our friendly volunteers deliver hot meals in communities throughout New Zealand.

How does it work?

All District Health Boards (DHBs) in New Zealand are required to provide nutritional support to the community, by providing low-cost, home-delivered meals to those who need support. District Health Boards are responsible for sourcing the meals.

Our role is to coordinate our Red Cross volunteers to deliver the meals throughout the community.

To raise any concerns about quality of the meals, please contact your local District Health Board.

How do I get meals delivered to me or someone I know?

All referrals for this service must be made through the hospital or District Health Board. Phone your GP to see if you’re eligible to receive Meals on Wheels.

Why does Red Cross deliver Meals on Wheels?

Meals on Wheels is one of Red Cross’ longest-standing and most recognised services in New Zealand. We’ve been delivering Meals on Wheels since 1951.

Meals on Wheels is not just about the food. It’s also an opportunity for people who may be isolated or elderly to form regular social connections. When our volunteers pop in with meals, they take the time to have a friendly chat and catch up.

How do I volunteer to deliver Meals on Wheels?

Volunteering is a fun, rewarding experience. You can sign up to become a volunteer on our website. You can also get in touch with your local branch or service centre to find out more.

Syrian humanitarian situation

Updated 13 January 2016

You may be asked about how Red Cross is responding to the developing humanitarian situation in Madaya, Syria. The International Committee of Red Cross (ICRC) has received authorisation from the Syrian Government to bring aid into Madaya, Foua and Kefraya.

Here are some key messages about the ICRC's work in Madaya:

  • We were able to visit Madaya last October. There, our team was met with a dire situation. There were 40,000 people living there, with barely any food, water, electricity, medicine or access to medical care.
  • We saw pure hunger and despair in people’s eyes. We saw mothers not able to breastfeed their newborns because they lacked adequate food for themselves to produce milk.
  • Back then, we provided two months’ worth of medicine and other medical supplies, while the Syrian Arab Red Crescent and the UN provided food, also for two months. We have had no access to Madaya since then.
  • We have been extremely concerned at the reports and photos that have emerged from Madaya in recent days. showing malnourished people or stating that people are dying from famine. However, But having not been able to enter since October, we cannot confirm directly that people are dying from starvation. Logically though, the population was desperate then and can only be more desperate now, having received no aid for months. We are extremely worried for people in Madaya.
  • We also shouldn’t forget that the people in Madaya make up only a fraction of the half a million people living in besieged or otherwise hard-to-reach areas in Syria. Our priority together with SARC is to bring in assistance to Madaya, Zabadani, Foua and Kefraya, all of which are besieged, as soon as possible to avert worsening of an already dire humanitarian situation.
  • The Syrian conflict is 5 years old. The economy has collapsed, essential infrastructure like water and power networks are hanging by a thread. And on top of that winter is upon us – and it’s very cold. We saw people burning garbbage and plastic for heat- which is very toxic for health. People are on their knees. 12 mio inside Syria are in dire need for help and more than 8 mio internally displaced.

Pacific cyclone season

Red Cross is preparing to respond to more tropical cyclones this season, as the effects of a severe El Niño are felt across the Pacific.

Key messages - updated 6 January 2016

  • More than 4.7 million people in the Pacific could be affected by drought caused by El Niño.
  • Relief supplies and equipment are already in place in vulnerable areas where locals, who are the first responders in any crisis, are trained to use them.
  • Scientists are forecasting between 11 and 13 tropical cyclones to form, with four predicted to reach Category 4 or 5.
  • During the past two years, we have trained 150 first aid trainers across the Pacific, leading to more than 36,000 people receiving basic first aid.