Have you lost contact with a family member?

If you have been separated from loved ones by a situation requiring humanitarian response, such as armed conflict, disaster or migration, we may be able to help. Our services are confidential and free to all residing in New Zealand.

Apply for Restoring Family Links assistance

Kia pehea te e hiahia ana koe ki te āwhina

Which service do you require?*

International tracing

This free service helps family members find each other if they have been separated by armed conflict, disaster or migration.

Red Cross Messages

We help family members to communicate through Red Cross Messages when usual means of communication are not available. Family members must have been separated by armed conflict, disaster or migration; or in some other cases of humanitarian need.

Health and Welfare reports

We can assist people whose contact with family members overseas has stopped unexpectedly, to check on their health and wellbeing. We can do this when there are no other family members available to help.

Attestation of Detention Certificates

Attestation of Detention Certificates confirm that a person is being or has been detained. We can only provide these if the person was visited and registered by the ICRC while in detention.

International Committee of Red Cross travel documents

We can help people get ICRC travel documents if they have been formally offered entry by the New Zealand government. We can assist refugees, displaced or stateless people who do not have documentation to travel to New Zealand, if they have an official request from Immigration New Zealand.

Was your separation as a result of armed conflict, disaster or migration?

We also accept other applications in some situations of humanitarian need, where possible.

Yes

Your personal details

First name*

Last name*

Email*

Phone*

Address

Address 1*

Address 2

Address 3

Suburb

City*

Postcode*

Country*

Background*

If you have been separated from your family for reasons other than a humanitarian crisis, there are other organisations that may be able to help you.

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