What we do
Ā mātau mahi
- Recent stories
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- Red Cross welcomes government’s announcement of new refugee settlement locations
- Health worker blog: Christmas at Kutupalong
- New Zealand Red Cross welcomes government’s decision to sign Global Compact for Migration
- A scholarship to build the future
- See all stories
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Restoring Family Links
If you have been separated from loved ones by a situation requiring humanitarian response, such as armed conflict, disaster or migration, we may be able to help. Our services are confidential and free to all residing in New Zealand.
Lodge a request
This free service helps family members find each other if they have been separated by armed conflict, disaster or migration.
Other cases may be undertaken on a case by case basis for situations of humanitarian need. We cannot do searches for genealogical reasons, adoption cases, locating birth parents, or for legal purposes.
You must be residing in New Zealand to lodge a tracing case with New Zealand Red Cross. If you are residing outside New Zealand, please visit the International Committee of the Red Cross (ICRC) Family Links website.
Red Cross Messages
Send a message
We help family members to communicate through Red Cross Messages when usual means of communication are not available. Family members must have been separated by armed conflict, disaster or migration; or in some other cases of humanitarian need. Messages may only contain personal family news and are subject to censorship. Photos may be attached, however no money may be attached.
Health and Welfare reports
Request a Health and Welfare report
We can assist people whose contact with family members overseas has stopped unexpectedly, to check on their health and wellbeing. We can do this when there are no other family members available to help.
Attestation of Detention Certificates
Request an Attestation of Detention Certificate
Attestation of Detention Certificates confirm that a person is being or has been detained. We can only provide these if the person was visited and registered by the ICRC while in detention. Certificates are only issued at the request of the person concerned or, if deceased, the next of kin.
International Committee of Red Cross travel documents
Enquire about ICRC travel documents
We can help people get ICRC travel documents if they have been formally offered entry by the New Zealand government. We can assist refugees, displaced or stateless people who do not have documentation to travel to New Zealand, if they have an official request from Immigration New Zealand. We cannot help with immigration applications, advocate on behalf of family reunification applicants or contribute to travel costs.