Restoring Family Links

See below for up-to-date information regarding this service following the incident in Christchurch on 15 March 2019.

In response to a request from NZ Police following the terror attack in Christchurch on 15 March 2019, the Red Cross' international Restoring Family Links (RFL) service was activated by setting up a dedicated web page. You can no longer register on that web page but our RFL team continues to follow up on enquiries that were lodged. 

If you have any questions about an enquiry or are seeking RFL assistance, please don't hesitate to contact the New Zealand Red Cross RFL team via email:

New Zealand Red Cross offers our sincere condolences to all those whose loved ones have died in this incident and our best wishes remain with the families and communities of all affected.

Message from NZ Police, 21 March 2019

The following message was supplied by NZ Police to people who have registered on the Restoring Family Links web page:

“Thank you for your enquiry to the Restoring Family Links website on the Christchurch Firearms Incident in New Zealand. We encourage you to check the most up to date information on the formally identified victims on the New Zealand Police website

Our deepest sympathies and thoughts go out to the family and friends of all the victims as they come to terms with the tragic loss of their loved ones.”

Message from MFAT, 19 March 2019

The Ministry of Foreign Affairs and Trade has advised that families wishing to travel to New Zealand as a result of the Christchurch terror attack will need to apply for emergency visas. More information is available via this link:

International tracing

This free service helps family members find each other if they have been separated by conflict, disaster or migration. It is where internationals or locals can self-register that they are alive so family and friends know they are safe or to report someone as missing in these circumstances.

If you wish to contact our Restoring Family Links service in circumstances other than the Christchurch incident, lodge a request by clicking on the button below.

Lodge a request

Red Cross Messages

We help family members to communicate through Red Cross Messages when usual means of communication are not available.   Family members must have been separated by armed conflict, disaster or migration; or in some other cases of humanitarian need.  Messages may only contain personal family news and are subject to censorship. Photos may be attached, however no money may be attached.

Send a message

Health and Welfare reports

We can assist people whose contact with family members overseas has stopped unexpectedly, to check on their health and wellbeing.  We can do this when there are no other family members available to help.

Request a Health and Welfare report

Attestation of Detention Certificates

Attestation of Detention Certificates confirm that a person is being or has been detained. We can only provide these if the person was visited and registered by the ICRC while in detention. Certificates are only issued at the request of the person concerned or, if deceased, the next of kin.

Request an Attestation of Detention Certificate

International Committee of Red Cross travel documents

We can help people get ICRC travel documents if they have been formally offered entry by the New Zealand government.  We can assist refugees, displaced or stateless people who do not have documentation to travel to New Zealand, if they have an official request from Immigration New Zealand. We cannot help with immigration applications, advocate on behalf of family reunification applicants or contribute to travel costs. 

Enquire about ICRC travel documents