Mental health and wellbeing courses
We run our mental health and psychosocial support courses for workplaces or individuals. They provide practical skills to help someone who may need mental health support. Our mental health and wellbeing courses explore why mental health matters, and provide you with some tools for your kete to support people in distress. You can book psychological first aid individually, or email wellbeing@redcross.org.nz to book any of our courses exclusively for your organisation.
All of our courses are delivered by experienced mental health professionals. Our team includes occupational therapists, counsellors, social workers, psychological researchers, registered nurses, front line support staff, adventure therapists, and clinical supervisors. All our staff have professional experience working with individuals exposed to distress and mental illness and bring their expertise to the courses they deliver.
NZQA Standards:
Who it's for
- HR professionals supporting workplace wellbeing
- Educators, community workers, and support staff
- Anyone wanting to help others through tough times
What you'll learn
- Recognise when someone needs psychological support
- The "Look, Listen, Link" framework
- How to respond supportively (not as a therapist)
- Connecting people to professional help
For group bookings, please email wellbeing@redcross.org.nz
NZQA Standards:
NZQA Standards:
Who it's for
- People in roles where they encounter distressed or challenging behaviour
- Communicators, advocates, and frontline support workers
- Anyone wanting to respond to tense situations with confidence and empathy
Minimum age 18 years.
What you'll learn
- Recognise early warning signs of agitation before situations escalate
- Understand the escalation cycle and what drives people's reactions
- Apply de-escalation techniques grounded in Psychological First Aid
- Use communication and empathy to reduce tension while preserving dignity
NZQA Standards:
NZQA Standards:
The course also provides organisations and teams with the tools to better identify, understand, and manage mental health issues in their workplace.
Learning Outcomes
Participants will:
- Develop an understanding of mental health, mental distress and mental illness and how it affects whānau and work colleagues.
- Use the look, listen, link framework to help someone who may need mental health support:
- Look: Know some of the warning signs.
- Listen: How to check in, listen and respond.
- Link: Connect the person and/or yourself to the right support.
- Leave with tools to help identify, understand, and manage mental health issues at work or home.
Course information
Delivery: Face-to-face
Course length: 7 hours
NZQA Standards:
NZQA Standards:
We use the ‘look, listen, link’ framework to help someone who may need mental health support:
- Look: Know some of the warning signs.
- Listen: How to check in, listen and respond.
- Link: Connect the person and/or yourself to the right support.
Learning outcomes
Participants will:
- Develop an understanding of mental health, mental distress and mental illness and how it affects family and whānau and work colleagues.
- Gain a support process and practical skills of the 'look, listen, link' framework to help someone who may need mental health support.
Course information
Delivery: Face-to-face
Course length: 4 hours
Book a course
For individual bookings, please follow the "Individual Booking" button.
For exclusive hire courses, please email wellbeing@redcross.org.nz
NZQA Standards:
NZQA Standards:
Learning outcomes
At the end of this workshop, you will:
- Understand what Psychological First Aid is and isn't.
- Become familiar with distress reactions.
- Have tools to be able to provide Psychological First Aid using ‘The Five Elements’ tool and the action principles: ‘look, listen and link.’
- Practice providing Psychological First Aid.
Course information
Delivery: Face-to-face
Course length: 6 hours
More information: Courses are delivered exclusively for groups of 10-20 participants.
NZQA Standards: