We are pleased to announce Visitor Care Manaaki Manuhiri has been extended until the end of November. This means we can continue providing support to temporary visa holders who are facing serious hardship. Find out more here.
What is Visitor Care Manaaki Manuhiri?
Working with Te Tari Taiwhenua, Department of Internal Affairs, Visitor Care Manaaki
Manuhiri (know to government as Foreign Nationals Impacted by COVID-19 Programme)
delivers in-kind assistance to help people on temporary visas meet basic needs,
such as food and accommodation.
Internal Affairs is administering the online system and processing applications. From 1 July, if you are in need and on a temporary (work, student, visitor) or Recognised Seasonal Employer (RSE) visa, you can check your eligibility and apply through foreignnationals.services.govt.nz.
On 24 September, the Government announced that the programme has been extended to the end of November. The decision to extend was made on the basis that there are still significant urgent humanitarian needs being faced by temporary visa holders in our communities. Read the press release here.
You may be eligible if you are struggling to meet
your basic needs and have limited funds (not including
funds set aside for a flight home). To find out what support you might be
eligible for, head to https://covid19.govt.nz/business/covid-19-financial-support-tool/.
Sponsors and sponsored persons are not eligible for this support. The sponsor cannot apply for support to Visitor Care Manaaki Manuhiri because as a New Zealand citizen they are able to apply for support from the New Zealand Government. The sponsor can apply for support through the Ministry of Social Development.
Download our frequently asked questions for more information on how to apply, required application documents, and information on what kind of assistance is available.
We hope these will answer some of your queries, but if you still need help or require translation services, please call 0800 RED CROSS (option 1).
Starting
from 16 October, most of our regions across
New Zealand are transitioning to delivering in-kind vouchers directly to
you. Some regions will still have the option to pick up your
voucher in person. For more information on how you can
collect your voucher, check our regional information below.
Please make sure if your address has changed
since you submitted your application for support, contact our team
on 0800 RED CROSS (0800 733 276) within 24 hours of receiving
the confirmation email to advise us of your new
details.
Once you have received confirmation
that you are approved for an in-kind voucher, you will receive a second
email with your courier tracking number.
Please allow up to three to five business days for the delivery of the
in-kind vouchers.
If you do not receive your vouchers within this
timeframe, please contact New Zealand Post on 0800 268 743 with your courier tracking number to track your
package or visit New Zealand’s post website. Please note courier
packages will require your signature upon delivery.
If you have any questions or require any further assistance, please call
0800 RED CROSS or email visitorcare@redcross.org.nz
Auckland
If you have received confirmation that you are eligible for an in-kind voucher, please visit:
Auckland Service Centre, 51 Lambie Drive, Manukau, Auckland, 2104 (a 10-minute walk from Manukau Station).
Monday-Friday
Hours: 10am-3pm
Red Cross First Aid Training Rooms - Khyber Pass, 175 Khyber Pass Road, Grafton, Auckland, 1023 (Closest to Grafton Train Station)
If you have any questions or need assistance to apply, come along to our information session at the Hamilton (Waikato) Service Centre, 422 Te Rapa Road, Hamilton, 3200.
Tuesday and Thursday
Hours: 1.30pm - 3pm
Tauranga
If you have received confirmation that you are eligible for an in-kind voucher, please visit:
Western
Bay Service Centre, 245 Chadwick Road, Tauranga, 3112.
Tuesday
Hours: 1.30pm-4.00pm
If you have any questions or need assistance to apply, come along to our information session at the Tauranga City Council Customer Service Centre, 91 Willow Street, Tauranga. Please go to the reception desk on arrival.
Thursday
Hours: 11am-1pm
Papamoa
If you have received confirmation that you are eligible for an in-kind voucher, please visit:
Papamoa Community Centre – at the Library, Community Centre reception area, 15 Gravatt Road, Papamoa Beach, Papamoa, 3118
Monday, Wednesday and Friday
Hours: 1.30pm-3.00pm
If you have any questions or need assistance to apply, come along to our information session at the Papamoa Community Centre, 15 Gravatt Road, Papamoa.
Monday 2 November (1.30pm-3pm)
Wednesday 4 November (1.30pm-3pm)
Monday 9 November (1.30pm-3pm)
Monday 16 November (1.30pm-3pm)
Monday 23 November (1.30pm-3pm)
Monday 30 November (1.30pm-3pm)
Rotorua
Your voucher will be delivered to you.
If you have any questions or need assistance to apply, come along to our information session at the Rotorua Service Centre, Corner Rangiuru Street and Lake Road, Rotorua, 3010.
Tuesday
Hours: 11am-1pm
Hastings
If you have received confirmation that you are eligible for an in-kind voucher, please visit:
Hastings Service Centre, 823 Heretaunga Street West, Hastings, 4120.
Monday-Friday
Hours: 10am-12pm
Wellington
Your voucher will be delivered to you.
If you have any questions or need assistance to apply, come along to our information session at the Wellington Service Centre, Level 2, 39 Webb St, Wellington:
Thursday 2.30pm-4.30pm
Blenheim
Your voucher will be delivered to you.
If you have any questions or need assistance to apply, come along to our information session at the Red Cross Service Centre, 33 Redwood Street, Blenheim, 7201
Tuesday (1.30-3.30pm)
Wednesday and Thursday (9am-12pm)
Christchurch
Your voucher will be delivered to you.
If you have any questions or need assistance to apply, come along to our information session at 85 Picton Avenue, Riccarton, Christchurch, 8011.
Wednesday and Friday
Hours: 1.30pm-3.30pm
Wanaka
Your voucher will be delivered to you.
If you have any questions or need assistance to apply, come along to our information session at the Wanaka Community Hub, 34 McDougall St, Wanaka 9305:
Friday
Hours: 2pm-4pm
Queenstown
Your voucher will be delivered to you.
If you have any questions or need assistance to apply, come along to our information session at the Happiness House, 4 Park St, Queenstown:
Wednesday (12.30pm-2.30pm)
Friday (11am-1pm)
If your location is not listed, please call 0800 RED CROSS (733 27677 - option 1) to find out how you can receive your voucher.
Are you a Recognised Seasonal Employers (RSE) employer or do you hold a RSE visa?
To be eligible, the Recognised Seasonal Employers (RSE) employer must be an Immigration New Zealand-registered RSE employer, and have foreign nationals for whom they are required to facilitate accommodation, utilities and food, and who are no longer earning an income or are earning a reduced income.
RSE employers should contact 0800 RED CROSS (option 1) to discuss your situation. If you are on an RSE visa, you should talk to your employer about applying for this assistance.
Download the document below which contains answers to frequently asked questions.
When you apply for this support, your personal information is collected only to enable New Zealand Red Cross and the Department of Internal Affairs (DIA) to assess your needs and provide assistance.
If you have questions or feedback, you can call 0800 RED CROSS.
We take your privacy seriously. Below you can find frequently asked questions on how your information will be used. You can also find the Department of Internal Affairs’ privacy policy here.
If you are not happy with our service, please tell us. We would like to hear your feedback and to fix the problem if we can. You can call 0800 RED CROSS (option 1) or email visitorcare@redcross.org.nz to discuss your situation and identify the best process for you.
Portugues do Brasil | Brazilian Portuguese translations
Para manter você e outras pessoas seguras e evitar a disseminação da COVID-19, consulte as informações abaixo sobre como coletar seu cupom de maneira segura:
Nível de Alerta 3/4: Ligue para 0800 RED CROSS para organizar o recebimento de seu cupom.
Nível de Alerta 2: Se você for retirar seu cupom pessoalmente, mantenha dois metros de distância física. Se você não estiver bem ou apresentar algum sintoma, fique em casa e ligue para 0800 RED CROSS para organizar o recebimento do seu cupom.
Nível de Alerta 1: Você pode visitar o centro de atendimento do Visitor Care Manaaki Manuhiri mais próximo para retirar seu voucher. Se você não estiver bem ou apresentar algum sintoma, fique em casa e ligue para 0800 RED CROSS para organizar o recebimento do seu cupom.
Video - Foreign nationals support programme(Since the filming of this video, Immigration New Zealand
has announced that in exceptional cases it will assist with repatriation costs
for individuals who are assessed as eligible for assistance).
中文 | Chinese (simplified) translations
为了保护您和他人的安全，预防新冠病毒的传播，请参阅以下有关如何安全领取实物代金券的信息：
3/4级警报 拨打0800 RED CROSS ，安排领取代金券。
2级警报 如需亲自领取代金券，请保持两米身体距离。如果您身体不适或出现任何症状，请留在家中并致电0800 RED CROSS安排领取您的代金券。
Video - Foreign nationals support programme (Since the filming of this video, Immigration New Zealand has announced that in exceptional cases it will assist with repatriation costs for individuals who are assessed as eligible for assistance).
अपने आप को तथा दूसरों को सुरक्षित रखने और COVID-19 के प्रसार को रोकने के लिए, कृपया नीचे दी गई जानकारी को देखें कि आप अपने इन-काइंड (माल के रूप में) वाउचर को सुरक्षित रूप से कैसे प्राप्त कर सकते हैं:
चेतावनी स्तर 3/4: अपना वाउचर प्राप्त करने का प्रबन्ध करने के लिए 0800 RED CROSS नम्बर पर फोन करें।
चेतावनी स्तर 2: अगर आप अपने वाउचर को व्यक्तिगत रूप से प्राप्त कर रहे हैं, तो कृपया दो मीटर की दूरी बनाए रखें। अगर आप अस्वस्थ हैं या कोई लक्षण हैं, तो घर पर ही रहें और अपने वाउचर प्राप्त करने की व्यवस्था करने के लिए 0800 RED CROSS को फोन करें।
चेतावनी स्तर 1: आप अपने वाउचर को प्राप्त करने के लिए अपने निकटतम विज़िटर केयर मनाकी मानुहिरी हब पर जा सकते हैं
Video - Foreign nationals support programme(Since the filming of this video, Immigration New Zealand has announced that in exceptional cases it will assist with repatriation costs for individuals who are assessed as eligible for assistance).
Video - Foreign nationals support programme (Since the filming of this video, Immigration New Zealand has announced that in exceptional cases it will assist with repatriation costs for individuals who are assessed as eligible for assistance).
Video - Foreign nationals support programme (Since the filming of this video, Immigration New Zealand has announced that in exceptional cases it will assist with repatriation costs for individuals who are assessed as eligible for assistance).
ਪੰਜਾਬੀ | Punjabi translations
Video - Foreign nationals support programme (Since the filming of this video, Immigration New Zealand has announced that in exceptional cases it will assist with repatriation costs for individuals who are assessed as eligible for assistance).
русский | Russian translations
Video - Foreign nationals support programme (Since the filming of this video, Immigration New Zealand has announced that in exceptional cases it will assist with repatriation costs for individuals who are assessed as eligible for assistance).
Samoan translations
Mo lou saogalemu ma le saogalemu o isi atoa ai ma le taofia o le pepesi o le COVID-19, faamolemole faitau faamatalaga o loo taʻua i lalo i auala e maua ai ma le saogalemu lau voucher:
Lapataiga Vaega 3/4: Vili le 0800 RED CROSS e faatonu le auala e maua atu ai lau voucher.
Lapataiga Vaega 2: Faamolemole tausi le mamao e lua mita, pe afai e te susū mai i le ofisa e avatu lau voucher. Afai ua e maʻi pe ua maua i ni āuga, nofo i le fale ma vili le 0800 RED CROSS e faatonu se isi faiga e maua atu ai lau voucher.
Lapataiga Vaega 1: E mafai ona e asiasi atu i se tasi o Visitor Care Manaaki Manuhiri hub pito latalata ane e maua atu ai lau voucher. Afai ua e maʻi pe ua maua i ni āuga, nofo i le fale ma vili le 0800 RED CROSS e faatonu se isi faiga e maua atu ai lau voucher.
Para evitar la propagación de la COVID-19 y preservar su seguridad y la de los demás, consulte la información que se brinda a continuación sobre cómo recoger su cupón de ayuda en especie de manera segura:
Nivel de alerta 3/4: Llame al 0800 RED CROSS para coordinar la entrega de su cupón.
Nivel de alerta 2: Si va a recoger su cupón en persona, mantenga una distancia física de dos metros. Si no se encuentra bien o tiene algún síntoma, quédese en casa y llame al 0800 RED CROSS para coordinar la entrega de su vale.
Nivel de alerta 1: Puede concurrir al Centro de Atención al Visitante Manaaki Manuhiri (Visitor Care Manaaki Manuhiri) más cercano para recoger su cupón. Si no se encuentra bien o tiene algún síntoma, quédese en casa y llame al 0800 RED CROSS para coordinar la entrega de su vale.
Video - Foreign nationals support programme (Since the filming of this video, Immigration New Zealand has announced that in exceptional cases it will assist with repatriation costs for individuals who are assessed as eligible for assistance).
Tagalog translations
Upang panatilihing ligtas ang iyong sarili at ang ibang tao, at mahadlangan ang pagkalat ng COVID-19, mangyaring basahin ang impormasyon sa ibaba kung paano mo ligtas na makokolekta ang iyong in-kind (iba pa sa salapi) na voucher:
Alert Level 3/4: Tawagan ang 0800 RED CROSS upang makipag-ayusan sa pagtanggap mo ng iyong voucher.
Alert Level 2: Kung personal mong kokolektahin ang iyong voucher, mangyaring magpanatili ng dalawang metrong pisikal na distansya. Kung ikaw ay may sakit o may anumang mga sintomas, manatili sa bahay at tawagan ang 0800 RED CROSS upang makipag-ayusan sa pagtanggap mo ng iyong voucher.
Alert Level 1: Maaari kang pumunta sa pinakamalapit na sentro ng Visitor Care Manaaki Manuhiri upang kolektahin ang iyong voucher.Kung ikaw ay may sakit o may anumang mga sintomas, manatili sa bahay at tawagan ang 0800 RED CROSS upang makipag-ayusan sa pagtanggap mo ng iyong voucher.
Video - Foreign nationals support programme (Since the filming of this video, Immigration New Zealand has announced that in exceptional cases it will assist with repatriation costs for individuals who are assessed as eligible for assistance).
Ke tauhi koe mo e niʻihi kehé ke mou malu pea mo taʻofi ʻa e mafola ʻa e COVID-19, kātaki ʻo vakai ki he fakamatala ʻi laló fekauʻaki mo e founga ki hono maʻu atu ʻo hoʻo vausia koloá (in-kind) ʻi ha founga malu:
Tuʻunga Fakatokanga Lēvolo 3/4: Telefoni ki he 0800 RED CROSS ke fokotuʻutuʻu hano maʻu atu ʻo hoʻo vausiá.
Tuʻunga Fakatokanga Lēvolo 2: Kapau ʻokú ke ʻalu pē koe ke maʻu atu ʻa hoʻo vausiá, kātaki ʻo tauhi ʻa e vā mamaʻo mita ʻe ua meí he niʻihi kehé. Kapau ʻokú ke puke pe ʻi ai hao ngaahi fakaʻilonga puke ʻi he mahakí, nofo pē ʻi ʻapi pea telefoni ki he 0800 RED CROSS ke fokotuʻutuʻu hano maʻu atu ʻa hoʻo vausiá.
Tuʻunga Fakatokanga Lēvolo 1: ʻE lava ke ke aʻu tonu atu ki he senitā Visitor Care Manaaki Manuhiri ofi tahá ʻo maʻu atu mei ai ʻa hoʻo vausiá. Kapau ʻokú ke puke pe ʻi ai hao ngaahi fakaʻilonga puke ʻi he mahakí, nofo pē ʻi ʻapi pea telefoni ki he 0800 RED CROSS ke fokotuʻutuʻu hano maʻu atu ʻa hoʻo vausiá.
Staying connected, looking after your wellbeing, following the advice of officials: there are simple things that we can do to take care of ourselves and others during this time.
For information on looking after yourself and others, as well as health and wellbeing advice in several languages, head to this page.
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