What is Visitor Care Manaaki Manuhiri?

Working with Te Tari Taiwhenua, Department of Internal Affairs, Visitor Care Manaaki Manuhiri (know to government as Foreign Nationals Impacted by COVID-19 Programme) delivers in-kind assistance to help people on temporary visas meet basic needs, such as food and accommodation.

Internal Affairs is administering the online system and processing applications. From 1 July, if you are in need and on a temporary (work, student, visitor) or Recognised Seasonal Employer (RSE) visa, you can check your eligibility and apply through foreignnationals.services.govt.nz.

On 24 September, the Government announced that the programme has been extended to the end of November. The decision to extend was made on the basis that there are still significant urgent humanitarian needs being faced by temporary visa holders in our communities. Read the press release here.

You may be eligible if you are struggling to meet your basic needs and have limited funds (not including funds set aside for a flight home). To find out what support you might be eligible for, head to https://covid19.govt.nz/business/covid-19-financial-support-tool/

Sponsors and sponsored persons are not eligible for this support. The sponsor cannot apply for support to Visitor Care Manaaki Manuhiri because as a New Zealand citizen they are able to apply for support from the New Zealand Government. The sponsor can apply for support through the Ministry of Social Development. 

Do you have questions?

Download our frequently asked questions for more information on how to apply, required application documents, and information on what kind of assistance is available. 

We hope these will answer some of your queries, but if you still need help or require translation services, please call 0800 RED CROSS (option 1).

Applicant FAQs - Visitor Care Manaaki Manuhiri (PDF)
Recognised Seasonal Employer FAQs - Vistor Care Manaaki Manuhiri.pdf (PDF)
FAQs for International Students - Visitor Care Manaaki Manuhiri (PDF)
Medical centre information - Visitor Care Manaaki Manuhiri (PDF)

  

In-kind vouchers

Starting from 16 October, most of our regions across New Zealand are transitioning to delivering in-kind vouchers directly to you. Some regions will still have the option to pick up your voucher in person. For more information on how you can collect your voucher, check our regional information below. 

Please make sure if your address has changed since you submitted your application for support, contact our team on 0800 RED CROSS (0800 733 276) within 24 hours of receiving the confirmation email to advise us of your new details.  

Once you have received confirmation that you are approved for an in-kind voucher, you will receive a second email with your courier tracking number. Please allow up to three to five business days for the delivery of the in-kind vouchers.  

If you do not receive your vouchers within this timeframe, please contact New Zealand Post on 0800 268 743 with your courier tracking number to track your package or visit New Zealand’s post website. Please note courier packages will require your signature upon delivery. 

If you have any questions or require any further assistance, please call 0800 RED CROSS or email visitorcare@redcross.org.nz 

  • Auckland

  • Hamilton

  • Tauranga

  • Papamoa

  • Rotorua

  • Hastings

  • Wellington

  • Blenheim

  • Christchurch

  • Wanaka

  • Queenstown

If your location is not listed, please call 0800 RED CROSS (733 27677 - option 1) to find out how you can receive your voucher.

 

Are you a Recognised Seasonal Employers (RSE) employer or do you hold a RSE visa?

To be eligible, the Recognised Seasonal Employers (RSE) employer must be an Immigration New Zealand-registered RSE employer, and have foreign nationals for whom they are required to facilitate accommodation, utilities and food, and who are no longer earning an income or are earning a reduced income.

RSE employers should contact 0800 RED CROSS (option 1) to discuss your situation. If you are on an RSE visa, you should talk to your employer about applying for this assistance.

Download the document below which contains answers to frequently asked questions. 

Recognised Seasonal Employer FAQs - Vistor Care Manaaki Manuhiri.pdf (PDF)

 

Your privacy is important to us

When you apply for this support, your personal information is collected only to enable New Zealand Red Cross and the Department of Internal Affairs (DIA) to assess your needs and provide assistance.

If you have questions or feedback, you can call 0800 RED CROSS. 

We take your privacy seriously. Below you can find frequently asked questions on how your information will be used. You can also find the Department of Internal Affairs’ privacy policy here.

Privacy FAQs - Visitor Care Manaaki Manuhiri.pdf (PDF)

  

We appreciate your feedback

We want to hear about your experience accessing the assistance available to temporary visas holders through Visitor Care Manaaki Manuhiri.

By sharing your feedback, you'll be able to help us assess and improve our services.

This survey is anonymous and will take approximately 3 minutes to complete.

Start the survey

  

If you have a complaint

If you are not happy with our service, please tell us. We would like to hear your feedback and to fix the problem if we can. You can call 0800 RED CROSS (option 1) or email visitorcare@redcross.org.nz to discuss your situation and identify the best process for you. 

Complaints process - Visitor Care Manaaki Manuhiri (PDF)

  

Translated materials

  • Portugues do Brasil | Brazilian Portuguese translations

  • Cantonese translations

  • 中文 | Chinese (simplified) translations

  • 中文 | Chinese (traditional) translations

  • Deutsche | German translations

  • हिंदी | Hindi translations

  • فارسی | Persian translations

  • ਪੰਜਾਬੀ | Punjabi translations

  • русский | Russian translations

  • Samoan translations

  • Español | Spanish translations

  • Tagalog translations

  • Tongan translations

Support during COVID-19

Staying connected, looking after your wellbeing, following the advice of officials: there are simple things that we can do to take care of ourselves and others during this time. 

For information on looking after yourself and others, as well as health and wellbeing advice in several languages, head to this page.