New Zealand – 9 December 2019
At the request of New Zealand Police following the Whakaari / White Island eruption, New Zealand Red Cross activated the Family Links website. The volcano erupted shortly after 2pm on Monday 9 December and a number of people were unaccounted for.
People who were seeking to enquire about a loved one who they are unable to make contact with as a result of the eruption were able to visit the Family Links website.
The Family Links website allowed people in New Zealand or overseas to self-register themselves as safe and well, and/or register the details for the person they have lost contact with. The website does not host a list of missing persons. Information is submitted by members of the public.
Angela Sutherland, General Manager Disaster Risk Management, said: “We urge anyone worried about friends and family following this eruption to first contact them as you normally would. Using your own channels can help to speed up the process and helps response agencies as well.
“If you cannot make contact, please register them through our Family Links website.”
People who have made contact with someone previously registered as missing on the Family Links website should update their information on the website.
New Zealand Red Cross will continue to work closely with New Zealand Police to respond to enquiries lodged through this website.
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For more information or to set up interviews, contact:
Mary Baines, New Zealand Red Cross Communications Manager
mary.baines@redcross.org.nz, +64 27 262 3922