What is Visitor Care Manaaki Manuhiri?

Working with Te Tari Taiwhenua, Department of Internal Affairs, Visitor Care Manaaki Manuhiri (know to government as Foreign Nationals Impacted by COVID-19 Programme) delivers in-kind assistance to help people on temporary visas meet basic needs, such as food and accommodation.

Internal Affairs is administering the online system and processing applications. From 1 July, if you are in need and on a temporary (work, student, visitor) or Recognised Seasonal Employer (RSE) visa, you can check your eligibility and apply through foreignnationals.services.govt.nz. The programme will run for three months and you can apply once every four weeks, depending on your needs.

You may be eligible if you are struggling to meet your basic needs and have limited funds (a maximum of $1,100, not including funds set aside for a flight home). To find out what support you might be eligible for, head to https://covid19.govt.nz/business/covid-19-financial-support-tool/

 Sponsors and sponsored persons are not eligible for this support. The sponsor cannot apply for support to Visitor Care Manaaki Manuhiri because as a New Zealand citizen they are able to apply for support from the New Zealand Government. The sponsor can apply for support through the Ministry of Social Development. 

Do you have questions?

Download our frequently asked questions for more information on how to apply, required application documents, and information on what kind of assistance is available. 

We hope these will answer some of your queries, but if you still need help or require translation services, please call 0800 RED CROSS (option 1).

Applicant FAQs - Visitor Care Manaaki Manuhiri (PDF)
Recognised Seasonal Employer FAQs - Vistor Care Manaaki Manuhiri.pdf (PDF)
FAQs for International Students - Visitor Care Manaaki Manuhiri (PDF)

We're hosting a live online Q&A session for international students in New Zealand who want to find out more about this support on 13 August 2020 at 4.30pm. You can learn more and register at https://bit.ly/33uTMR3

You can also join us online for a Facebook live at 11am on 12 August 2020 with Rachel O'Connor, New Zealand Red Cross Project Lead for Visitor Care Manaaki Manuhiri, to find out more about this assistance. Save the date here: https://www.facebook.com/NewZealandRedCross/videos/615376455788163/

  

In-kind vouchers

From 9am, 3 July 2020, people who have received confirmation that they are entitled to an in-kind voucher will be able to receive this through their local Red Cross team. Check the information below to find out how to collect your voucher. 

Please allow 48 hours after your application has been approved and bring evidence of your approval and passport. 

This webpage will be updated every 24 hours. Please clear your browser cache for the most up-to-date information. 

  • Auckland

  • Hamilton

  • Tauranga

  • Rotorua

  • Hastings

  • Wellington

  • Blenheim

  • Christchurch

  • Wanaka

  • Queenstown

If your location is not listed, please call 0800 RED CROSS (733 27677 - option 1) to find out how you can receive your voucher.

 

Are you a Recognised Seasonal Employers (RSE) employer or do you hold a RSE visa?

To be eligible, the Recognised Seasonal Employers (RSE) employer must be an Immigration New Zealand-registered RSE employer, and have foreign nationals for whom they are required to facilitate accommodation, utilities and food, and who are no longer earning an income or are earning a reduced income.

RSE employers should contact 0800 RED CROSS (option 1) to discuss your situation. If you are on an RSE visa, you should talk to your employer about applying for this assistance.

Download the document below which contains answers to frequently asked questions. 

Recognised Seasonal Employer FAQs - Vistor Care Manaaki Manuhiri.pdf (PDF)

 

Your privacy is important to us

When you apply for this support, your personal information is collected only to enable New Zealand Red Cross and the Department of Internal Affairs (DIA) to assess your needs and provide assistance.

If you have questions or feedback, you can call 0800 RED CROSS. 

We take your privacy seriously. Below you can find frequently asked questions on how your information will be used. You can also find the Department of Internal Affairs’ privacy policy here.

Privacy FAQs - Visitor Care Manaaki Manuhiri.pdf (PDF)

  

We appreciate your feedback

We want to hear about your experience accessing the assistance available to temporary visas holders through Visitor Care Manaaki Manuhiri.

By sharing your feedback, you'll be able to help us assess and improve our services.

This survey is anonymous and will take approximately 3 minutes to complete.

Start the survey

  

If you have a complaint

If you are not happy with our service, please tell us. We would like to hear your feedback and to fix the problem if we can. You can call 0800 RED CROSS (option 1) or email visitorcare@redcross.org.nz to discuss your situation and identify the best process for you. 

Complaints process - Visitor Care Manaaki Manuhiri (PDF)

  

Translated materials