Refugee Trauma Recovery

Whakaora Whētuki Rerenga

Our Refugee Trauma Recovery service provides clinical and therapeutic support to former refugees who have experienced torture and/or trauma. Our service is available to children, young people and adults.

Our core clinical service

Former refugees have often faced a long and challenging journey to find their home in New Zealand. Our Refugee Trauma Recovery service allows our clients to talk in confidence with a professional who understands their challenges. Our team supports former refugees to restore well-being, cope more effectively and regain control of their lives.

Our team is made up of psychologists, psychotherapists, counsellors, a social worker and a psychiatrist. We provide screening, assessment, treatment, therapy, care coordination and onward referral.

We work closely with other professional agencies to provide holistic support to clients. We also provide capacity building to other organisations on request.

The Refugee Trauma Recovery service is available to anyone from a refugee background who is experiencing psychological difficulties resulting from trauma. These services are completely free of charge, as are interpreters that can be provided where necessary. Clients participate in Refugee Trauma Recovery services on an entirely voluntary basis and are able to opt out at any time. 

Do you have a client to refer to our services?

Anyone can apply for our service by filling in the online referral form or calling (04) 805 0350. Please complete the form with as much detail as possible, and one of our team will be in touch. 

Referral form

What is trauma?

We use the International Committee of the Red Cross' position and definition of torture and trauma.

Comments from clients

I feel a great burden has fallen off my shoulders and that feeling of depression has gone. [The Refugee Trauma Recovery service] has helped me make that positive step toward the future and given me a sense of hope.

I thank you from the bottom of my heart for helping me with my sorrow. Because of you, I now lead a normal life.

Get in touch

To speak with someone about these services, call (04) 805 0350. You can find our Refugee Trauma Recovery centre at Level 6, 186 Willis Street,  Wellington.

Chris Clarke, Practice Manager (Monday to Wednesday) 

04 805 0361 Chris.Clarke@redcross.org.nz

Andrea Witkowski, Reporting Administrator (Monday to Wednesday) 

04 805 0363 Andrea.Witkowski@redcross.org.nz

Francesca Faggioli, Clinical Manager & Clinical and Counselling Psychologist. Registered NZ Psychologists Board (Monday to Friday) 

04 805 0353 Francesca.Faggioli@redcross.org.nz