Code of Practice
The Code of Practice sets out the standards we follow when we deliver our first aid training and what you can expect from us when you book and take part in our first aid courses.
Training philosophy
New Zealand Red Cross prides itself on providing training with integrity, accuracy and professionalism, in a relaxed, safe, educational environment. This aligns with our fundamental principles and in line with global best practice.
New Zealand Qualifications Authority (NZQA) accreditation
New Zealand Red Cross is accredited by NZQA under the Education and Training Act 2020 to provide quality education and training. Our instructors are experienced professionals who complete annual certification and meet rigorous teaching standards. Training adheres to our high standards, ensuring appropriate facilities, learning materials, and support for all students, including those with special needs.
Educational standards
New Zealand Red Cross has adopted policies and management practices to ensure we maintain high professional standards in the delivery of our training. We safeguard the interests and welfare of our students by:
- Ensuring courses strictly follow our curriculum in terms of content, delivery, assessment and occupational health and safety requirements.
- Providing suitable facilities for students to achieve the specified competencies.
- Providing the equipment and materials needed to support the specified learning.
- Helping students with all aspects of their training.
- Providing appropriate assistance to people of non-English speaking backgrounds, physical disability, hearing impaired and students who identify a learning difficulty.
Access and equity
We provide reasonable accommodations to ensure inclusivity and access for people of all abilities in accordance with the Equal Opportunity Act 2010. We ensure our students are treated in an ethical and responsible manner consistent with the principles of social justice.
Instructors
New Zealand Red Cross instructors have a wide range of experience in teaching and emergency care. They have all successfully completed additional training as required by New Zealand Red Cross National Training Quality Management processes. There is an annual revalidation of instructor certificates including a performance appraisal, professional development and minimum instructional hours.
Health and safety
New Zealand Red Cross prioritises the health, safety and wellbeing of staff, visitors and course participants. Course participants are encouraged to inform our Customer Support team whilst booking or via their enrolment form, or your instructor, of any health issues.
All staff, students and visitors must keep to our Health and Safety policies, WorkSafe good practice guidance documents and all associated legislation. Any incidents will be recorded and reported accordingly, and any reportable incident will be followed up immediately.
All our training venues have been registered with NZQA. External locations for exclusive clients are required to complete a training venues checklist to ensure it meets NZQA training room requirements.
Welfare, support and assistance
New Zealand Red Cross provides information on the welfare and support services which are available to participants. These are located at course venues. New Zealand Red Cross staff are available to provide support and assistance as needed.
Confidentiality, Privacy and Use of Information
New Zealand Red Cross adheres to, and abides by, all aspects of the Privacy Act 2020 in its dealings with members, volunteers, staff, supporters, clients and public, safeguarding personal information collected in connection with purchases and training. Confidentiality, privacy and respect are maintained at all times during courses. Personal data is used for processing transactions and may be retained, as necessary. The Purchaser consents to communication from New Zealand Red Cross for transactional and promotional purposes as allowed under the Unsolicited Electronic Messages Act 2007.
Intellectual Property
The training materials and course content remain the intellectual property of New Zealand Red Cross (NZRC) and are to be used only for NZRC related purposes, unless prior permission granted by NZRC.
Cancellations
Due to circumstances out of our control it is sometimes necessary to cancel courses at short notice. We reserve the right to cancel any courses at our discretion. We will take all reasonable steps to inform you of any cancellation as soon as possible and will work with you to rebook your course to another date. Participants will have 12 months from the original course date to rebook. Any remaining credit will expire after this period. We will not be responsible for any costs incurred due to course cancellation.
Grievances and reassessment appeals
- Speak to the course instructor first.
- If the issue is still unresolved, speak with or write to the Training Team Leader in the region where you attended your course. You must contact the Training Team Leader within 10 days of completing the course.
- If the issue isn’t resolved:
Contact the Director, First Aid. PO Box 12140, Thorndon, Wellington 6144, phone 0800 RED CROSS (733 276).
We will write to you within 5 working days outlining what action could be taken to resolve the grievance.
NZQA accredited courses
At any time, you can contact NZQA for an independent assessment of the complaint.
Address: NZQA, PO Box 160, Wellington
Phone: 0800 697 296 OR 04 463 3000
Email: helpdesk@nzqa.govt.nz
Website: Make a complaint (NZQA website)